Managing to Learn by Toyota veteran John Shook, reveals the thinking underlying the vital A3 management process at the heart of lean management and lean leadership. Constructed as a dialogue between a manager and his boss, the book explains how A3 thinking helps managers and executives identify, frame, and then act on problems and challenges. Shook calls this approach, which is captured in the simple structure of an A3 report, the key to Toyota's entire system of developing talent and continually deepening its knowledge and capabilities. The A3 Report is a Toyota-pioneered practice of getting the problem, the analysis, the corrective actions, and the action plan down on a single sheet of large (A3) paper, often with the use of graphics. A3 paper is the international term for a large sheet of paper, roughly equivalent to the 11-by-17-inch U.S. sheet. The widespread adoption of the A3 process standardizes a methodology for innovating, planning, problem-solving, and building foundational structures for sharing a broader and deeper form of thinking that produces organizational learning deeply rooted in the work itself, says Shook. Management expert James Womack predicts Managing to Learn will have a deep impact on the way lean companies manage people. He believes readers will learn an underlying way of thinking that reframes all activities as learning activities at every level of the organization, whether it's standardized work and kaizen at the individual level, system kaizen at the managerial level, or fundamental strategic decisions at the corporate level. A unique layout puts the thoughts of a lean manager struggling to apply the A3 process to a key project on one side of the page and the probing questions of the boss who is coaching him through the process on the other side. As a result, readers learn how to write a powerful A3 - while learning why the technique is at the core of lean management and lean leadership.
John Shook has written a solid book that can stand proudly alongside the other books in the Lean Enterprise Institute's lineup. This book is especially useful for those new to lean who want to understand the nuts and bolts of how the A3 management system works. Most people new to lean begin applying the tools without a full appreciation of the management system or the real thinking that goes on behind it. Without these supporting mechanisms, people's efforts at lean deployment generate small results and sustainment is poor. A3s are one of the key tools to successful deployment.
As with other books in the LEI lineup, this book is very readable. The illustrations are simple, the examples are straightforward, and the text is well-edited and well-structured. This book takes a fictional company as an example. As one who helps teach others, the narrative style has irritated me because authors frequently use it in a pure storytelling format. Books like these often have little instructional value because they are difficult to study from. Managing to Learn tells a company's example story, but it also explains and discusses the narrative events in a second column of text in the margin. Its almost like your floating above the players with your sensei, hearing the thoughts of the actors and an explanation by your lean leader. Combined with sidebar comments and uncluttered illustrations, the layout and style of this book make it a rich reference and a great study and teaching tool.
As the book points out, there are a number of ways A3s can be used, and Managing to Learn shows examples of each. The theme linking all of these together is the systematic problem solving thinking that is at the heart of A3 thinking.
I am a consultant and I currently manage a consortium of over 50 companies working together to become lean organizations. For a number of reasons, I have made the preparation of A3s for every kaizen improvement event a MANDATORY requirement for all my clients and consortium members. One of the key results of doing so is that it gets people oriented from day one understanding that lean is more than just using tools - you are solving problems, and going from problem, through analysis, down to root causes, and on to a plan that you implement and check, is the structured thinking that A3s create.
I recommend this book highly, and it is now on the short list of required reading I endorse for anyone using lean tools and principles.
Product Details :
Paperback: 138 pages
Publisher: Lean Enterprises Inst Inc; Pap/Chrt edition (June 2008)
Language: English
ISBN-10: 1934109207
ISBN-13: 978-1934109205
Product Dimensions: 9.9 x 8.9 x 0.5 inches
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